1. "He/she seems to be trying your patience."

2. "Is he tired? Does he need a nap?"

3. "She/he has beautiful (eyes), " (to get the parent to a more positive mood).

4. "My child used to get upset like that."

5. "Children can wear you out, can't they? Is there anything I can do to help?"

6. Strike up a conversation with the adult. See if you can redirect his/her attention - away from the child.

7. Sympathize with the parent, i.e. "Isn't it amazing how children think they can get what they want by kicking and screaming?"

8. "My son behaves like that sometimes, and I..."

9. If you are concerned about the physical safety of the child, alert the store manager.

10. Divert the child's attention (if he is misbehaving), by talking to him, engaging him in a conversation.

11. If the child is in danger, offer assistance. For example, if the child was left unattended in a grocery cart, go stand by the child until the parent returns.

12. Praise child and/or parent at first opportunity.

13. If you have authority over the parent, say "This is a safe environment for children. We do not spank here."

14. Talk emphatically to the child, i.e., "You're tired and really want to go home, " or "You have spent a lot of time in that cart and now you want to get out."

15. Find something positive to say about the child to the parent, "Your child is beautiful," or "What pretty hair he/she has."

16. "Looks like you're having a rough day. Is there anything I can do to help?"

17. "Looks like your little boy/girl is giving you a hard time. "Hoping to relieve tension and perhaps open up some communication.

18. Carry with you, "Tips for Shopping with Children." Give one to the parent.

19. If you know the parent, offer to watch the child while she/he takes a break, gets a drink, etc.